April 2018

RE: Change from Quarterly to Monthly Billing for your Water Bills

Dear Water Customer,

Whitinsville Water Company and the Town of Northbridge Water Department will be migrating to monthly billing this summer. This initiative will begin to take place in July of this year.

The implementation period to make the billing transition will happen over a 3-month timeline. The table below provides specific dates. It is our intent to communicate with you regarding this change as transparently as possible. As such, you will notice bill messages on your invoice and periodic updates regarding this transition on our website,

A monthly billing transition is a positive change for our customers. Benefits of this change include allowing customers to align their water bill with other typical bills which will help them to budget more efficiently. It will also allow customers to track usage better and will provide smaller more manageable bills on a regular basis. Monthly billing, along with our new meter system, will also help to identify leaks more promptly.

The transition from quarterly billing to monthly billing will not have any adverse effect on the rates that each of our customers pay. Additionally, your last quarterly bill will be prorated utilizing the new monthly rates that are set to go into effect on June 1, 2018. Please see the chart below that illustrates when monthly billing will go into effect based on account number.

Account number starts with

First monthly bill will be received


July 31, 2018


August 31, 2018


September 30, 2018

Whitinsville Water Company and the Town of Northbridge Water Department appreciate the opportunity to serve our customers. It is our expectation that this transition will be completed as smoothly as possible. As the Whitinsville Water Company handles the billing for all water customers, please feel free to contact the Whitinsville Water Company office at 508-234-7358 if you have any questions during this process.


Whitinsville Water Company
Town of Northbridge Water Department